Refunds and billing
Understand Your Refund Options
Check the applicable policy before requesting a refund, and learn how to submit your request for review. Refunds and subscription cancellation are separate processes.
Policy-Based Review
Eligibility depends on the approved refund policy and the circumstances of your purchase.
Cancellation Is Separate
Stopping future renewals does not automatically refund a previous charge.
Before you submit
How Refund Requests Are Reviewed
UnitedTV determines refund eligibility under its approved Refund and Cancellation Policy. Specific qualifying circumstances, exclusions, and request deadlines have not been provided here, so we cannot confirm that any particular purchase is eligible. Before submitting a request, read the policy applicable to your order and check your purchase date, billing details, and any conditions stated there. To ask for a review, contact support using the contact options shown on this website and provide the email address associated with your account, the relevant order or transaction reference, the charge date, and a brief explanation of your request. UnitedTV will assess the information against the applicable policy and communicate its decision through the support channel used for your request. If you also want to stop future subscription renewals, manage or request cancellation separately; a cancellation request is not itself a refund request.
What to Check Before Requesting a Refund
The policy applicable to your purchase
Any stated refund-request deadline
When the charge was made
Whether the charge was an initial payment
Whether the charge was a renewal
Any exclusions listed in the policy
Conditions tied to service access
Terms for the plan you purchased
The account email used at checkout
Your order or transaction reference
The amount and date of the charge
Any previous support correspondence
Where your purchase was processed
Any reseller-specific purchase terms
Whether cancellation is also needed
Your current renewal settings
The support channel for submitting requests
How a decision will be communicated
How to Request a Refund
1
Check the Refund Policy
2
Gather Your Purchase Details
3
Submit Your Request
Two Separate Requests
Cancelling a Subscription Is Not a Refund Request
Managing or cancelling your UnitedTV subscription addresses future billing according to your subscription terms. It does not automatically request a refund for a payment already made. If you want a charge reviewed, submit a separate refund request through the official Contact page. Include the email address associated with your account, the relevant order or transaction number, the charge date, and a brief explanation. Refund eligibility is determined by the applicable Refund and Cancellation Policy; cancellation alone does not establish eligibility.
Step 1
Request Received
UnitedTV uses the details submitted through its Contact page to identify the account and payment in question. Keep your order confirmation available in case additional information is needed.
Step 2
Policy Checked
The request is considered against the applicable Refund and Cancellation Policy and the terms associated with the purchase. Submitting a request does not guarantee approval.
Step 3
Details Clarified
If the information provided is insufficient to assess the request, UnitedTV may ask for further details. Reply through the same support conversation so the review can continue.
Step 4
Decision Shared
UnitedTV communicates its decision through the contact details associated with your request. If a refund is approved, the response will explain the next steps; no specific decision or payment timeline is promised.
Refunds: Common Questions
Refund eligibility and request deadlines depend on UnitedTV’s approved Refund and Cancellation Policy. Review the policy before submitting a request; the answers below do not establish additional refund terms.
Am I eligible for a refund?
Eligibility is determined under the approved Refund and Cancellation Policy. A subscription cancellation alone does not establish refund eligibility.
How do I request a refund?
Follow the submission instructions in the approved Refund and Cancellation Policy. Include information that identifies your account and the charge in question, but do not send payment card details.
Is there a deadline to request a refund?
Check the approved policy for any applicable request deadline. No specific refund-request period has been confirmed here.
Does canceling my subscription issue a refund?
No automatic refund should be assumed when you cancel. Cancellation concerns future subscription renewals; a refund request concerns a charge already made and is reviewed separately under the approved policy.
Can I request a refund after canceling?
Review the approved policy for eligibility and any applicable deadline. Canceling does not, by itself, determine whether a charge qualifies for a refund.
What should I include with my request?
Provide your account email, the date and amount of the charge, and a brief explanation of your request through the submission method specified in the approved policy. Do not include passwords or full payment card numbers.
How will I receive a decision?
Consult the approved policy for the confirmed decision-notification method. Keep your account contact details current so you can receive correspondence about your request.
When will I receive a decision?
No decision timeframe has been confirmed here. Refer to the approved policy for any stated timeframe, or use the contact method listed there to ask about an existing request.
Where can I check an existing refund request?
Use the contact method identified in the approved policy and provide the account email and any request reference you received. Avoid submitting sensitive payment information in a follow-up message.
Refund request questions
Use the submission method listed in UnitedTV’s approved Refund and Cancellation Policy.
Existing request follow-up
Use the policy’s contact method and include your account email and request reference, if available.
Before you get in touch
Check the approved policy for eligibility, deadlines, and submission instructions; no refund phone number, email address, or mailing address has been confirmed.