Privacy Policy
How Your Information Supports Your UnitedTV Experience
Learn what information may be collected when you use UnitedTV, how it relates to your account and subscription, and how to contact us with privacy questions.
Information You Share and Generate
What Information May Be Associated With Your Account
When you register, subscribe, or contact UnitedTV, you may provide information such as your name, email address, contact details, account credentials, and the information you include in a support request. The information collected depends on the action you take and the details needed to respond.
Using an account or subscription may generate records such as your selected plan, subscription status, renewal dates, order history, and billing or transaction details. Payment-related information may also be handled through the checkout and payment services used to complete a transaction; the information available to UnitedTV depends on those services.
Support and account communications may include messages you send and details needed to identify your account or resolve a request. Please avoid sending sensitive information that is not necessary for your inquiry, including full payment card numbers.
Why Information Is Used
The Purposes Behind Account and Service Information
Manage Accounts
Account details may be used to support registration, sign-in, and requests to update your information.
Administer Subscriptions
Plan and subscription records may be used to track enrollment, renewals, and cancellation requests.
Process Transactions
Order and billing details may be used to complete purchases, maintain transaction records, and address billing questions.
Respond to Support Requests
Contact information and relevant account details may be used to answer questions and investigate reported issues.
Protect Accounts
Relevant information may be used to review account activity and respond to suspected misuse or security concerns.
Meet Legal Requirements
Records may be used or retained when needed to meet applicable legal obligations or respond to lawful requests.
How Your Information Is Handled
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1. Collect What Is Needed
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2. Use and Protect It
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3. Share When Necessary, Then Retain or Delete
When Information May Be Shared
Payment processing for purchases and renewals
Account registration and sign-in support
Subscription provisioning and management
Authorized reseller integration operations
Order confirmations and service messages
Customer support request handling
Billing records and transaction administration
Technical hosting and account infrastructure
Security monitoring and fraud prevention
Troubleshooting account or access issues
Device setup assistance when requested
Subscription changes and cancellation processing
Access limited to the relevant service purpose
Partner use subject to applicable agreements
Disclosure required by applicable law
Protection of customers, rights, and services
Information shared at your direction
Retention and deletion under applicable requirements
Your Choices and Privacy Rights
UnitedTV aims to make it straightforward to understand and manage the personal information associated with your subscription. Depending on where you live and applicable law, you may be able to request access to your information, ask us to correct inaccurate details, request deletion, obtain a copy of certain information, or object to or restrict certain uses. You may also have choices about optional communications. To make a request, use the contact options on our Contact page and describe the right you wish to exercise. We may need to verify your identity or your authority to act for another person before responding. Some requests may be limited where information is needed to complete a transaction, maintain security, meet legal obligations, or address disputes. We will assess each request under applicable law and explain any relevant limitation.
How Long We Keep Your Information
UnitedTV retains personal and account information only for as long as it is needed for the purpose for which it was collected, including managing your subscription, providing account support, maintaining transaction records, and meeting applicable legal obligations. Retention periods can vary by the type of information, your account activity, applicable recordkeeping requirements, and whether a dispute or security issue remains unresolved. When information is no longer needed, it is deleted or de-identified in accordance with applicable requirements. Closing an account may not immediately remove records that must be retained for these reasons.
Privacy Questions, Answered
What account information does UnitedTV use?
Information associated with your account may include the details you provide when registering, managing a subscription, or contacting support, along with records needed to administer your account and billing. The information involved depends on how you use the service.
Why is my information used?
Account information is used to manage subscriptions, respond to support requests, maintain transaction records, and address security or legal requirements where applicable. Information should be used only for purposes supported by the applicable privacy policy and service operations.
Is my information shared with other companies?
Information may be shared with service providers or authorized integration partners when needed to support account, checkout, subscription, or customer-service functions. Any sharing should be limited to the information needed for the relevant function and handled under applicable privacy and contractual requirements.
How can I ask about or exercise my privacy rights?
Use the privacy contact method published on UnitedTV’s Contact page to describe your request and identify the account involved. Available rights depend on applicable law; UnitedTV may need to verify your identity before providing account information or acting on a request.
Does deleting my account delete all of my information?
Not necessarily. Information no longer needed is deleted or de-identified, but some records may need to be kept for applicable legal obligations, transaction history, security matters, or unresolved disputes. Retention depends on the type of record and the reason it was collected.
Phone
For privacy questions or rights requests, use the contact option published on UnitedTV’s Contact page. A verified privacy phone number has not been provided here.
Address
Include your name, the email address associated with your account, and a clear description of your request. Do not send passwords or payment card details. UnitedTV may ask for information needed to verify your identity and will respond in accordance with applicable law. No verified mailing address or specific response timeframe is available for publication here.