Manage Your Subscription Cancellation
Review your UnitedTV plan terms, manage cancellation through available account options, and check how renewals, access, and refund requests are handled.
Check Your Plan Terms
Review Renewal Billing
Understand Access and Refunds
Your plan and account controls
Cancellation timing, renewal charges, and continued access depend on your confirmed subscription terms and the controls available in your WooCommerce account. Review those details before submitting a request; cancellation and refund eligibility are separate matters.
How to Review or Request Cancellation
Step 1
Sign In to Your Account
Open My Account and review your subscription details, including the plan terms and any upcoming renewal information shown.
Step 2
Use an Available Cancellation Option
If your subscription shows a cancellation control, follow its on-screen instructions. If no option appears, use the contact route listed on the Support page to request help.
Step 3
Confirm What Happens Next
Check the confirmation or support response for when cancellation takes effect, how renewal billing and account access are affected, and whether a separate refund request is needed under the applicable policy.
Before Your Next Billing Date
Cancellation and Renewals
Review the next payment date and subscription status shown in your UnitedTV account before cancelling. Whether a scheduled renewal payment can still be processed depends on your plan’s confirmed cancellation terms and how the renewal is configured in WooCommerce. Do not assume that submitting a cancellation immediately stops a payment already in progress. If your account shows a pending renewal or charge, contact support with your subscription details for clarification.
Access After Cancellation
Your UnitedTV account remains the place to review your subscription status and billing history after you request cancellation. When viewing access ends depends on the terms of your specific plan and the effective cancellation date shown for that subscription. Check your account and the applicable plan terms rather than assuming access ends immediately or continues through the current billing period. If the status or access date is unclear, contact support before relying on a particular end date.
“Cancelling a UnitedTV subscription does not, by itself, make a payment eligible for a refund. Please review the applicable Refund and Cancellation Policy to see whether your payment qualifies.”
UnitedTV Billing Guidance
Cancellation Questions, Answered
Where can I request a subscription cancellation?
Sign in to My Account and check your subscription details for a cancellation option. If you do not see one, contact UnitedTV support with the email address on your account and your subscription or order number.
Can support help if I cannot access My Account?
Yes. Contact support and provide the email address used at checkout, plus any order or subscription number you have. Do not send your password or full payment details.
When does my cancellation take effect?
Check the effective date shown in your subscription details or cancellation confirmation. If no date is shown, ask support to confirm it; do not assume access ends immediately or at the end of a billing period.
Will I be charged for another renewal?
Review your next payment date and subscription status in My Account. Whether a renewal is billed depends on when your cancellation takes effect relative to the scheduled payment. Contact support if a payment is pending or the status is unclear.
What happens to my access after I cancel?
Your access may depend on the effective cancellation date and your subscription status. Check your account or cancellation confirmation for the applicable end date, and ask support if it is not clear.
Does cancellation automatically include a refund?
No. Cancelling a subscription and qualifying for a refund are separate matters. Review the Refund and Cancellation Policy for eligibility and contact support about a specific charge.
Can I cancel after a renewal payment has been made?
You can request cancellation, but a completed renewal charge is not automatically refunded. Check your account for the payment and cancellation status, then review the refund policy or contact support about that charge.
How can I confirm my cancellation was recorded?
Check your subscription status in My Account and keep any confirmation you receive. If the status remains unclear or you cannot find a confirmation, contact support with your subscription or order number.
What if I have more than one subscription?
Review each subscription separately in My Account. If you need help identifying which one to cancel, send support the relevant subscription or order numbers and the email address on your account.
Phone
For cancellation assistance, use the Contact page or your My Account support options.
Include your account email and subscription or order number so UnitedTV support can locate the correct subscription. Do not send your password or full payment details.
Address
Tell us whether you need help finding the cancellation option, confirming its effective date, or reviewing a renewal charge. Check My Account for your current subscription and billing details.