Get in Touch About Your UnitedTV Subscription
Tell Us What You Need Help With
Whether you’re comparing plans or have a question about an existing subscription, share the relevant details so we can understand your request. Please do not include passwords or payment card information.
Phone
Visit the Support page for help topics and guidance on submitting an inquiry.
Address
A mailing address has not been confirmed. Please use a contact option listed on the Support page.
Questions and Assistance
Find the Right Help for Your Inquiry
Plans and Sign-Up
Ask about subscription options or the steps to get started. Include the plan you’re considering and your specific question.
Account and Billing
For account access, charges, or renewal questions, include the email associated with your account and relevant transaction details, but never your password or full card number.
Setup Guidance
Tell us which device you’re using, what step you’ve reached, and any error message you see so we can point you toward relevant guidance.
Existing Subscriptions
Questions about your current subscription or cancellation? Include your account email and a brief description of what you’d like to review or change.
What to Include in Your Request
Your full name
Preferred way to be contacted
Account email, if you have one
Whether you are a customer or considering a plan
Subscription or billing topic, if relevant
Device type and model
Device operating system, if known
App or viewing method you are using
A brief description of your setup
What you expected to happen
What happened instead
Any error message, without private details
When the issue started
Whether the issue happens every time
Steps you have already tried
Whether other devices are affected
Relevant order reference, if available
The specific question you would like answered
A Note on Privacy
Keep sensitive information out of your message
When contacting UnitedTV, share only the details needed to explain your question or issue. Do not include passwords, payment card numbers, security codes, or other sensitive personal or financial information in a contact request. If your question concerns an order or subscription, an account email or relevant order reference is usually more useful than payment details. Before attaching a screenshot, check that it does not show login credentials or private information.
Questions About Getting in Touch
Choose the contact option that fits your question, then include enough context for UnitedTV to understand what you need. These answers can help you prepare your request.
Which contact route should I use for an account or billing question?
Use the contact option shown on the Contact or My Account page for account and billing inquiries. Include the email associated with your account and, if available, an order reference. Do not send payment card details.
Can I ask a question before subscribing?
Yes. Use the contact option listed on this page to ask about plans, getting started, or whether a particular device or setup is suitable. Tell us what you are considering so your question has context.
What should I include when reporting a viewing problem?
Describe what you were trying to do, what happened instead, and when the issue began. Include your device model, app or viewing method, any error message, and the steps you have already tried. Leave out passwords and other sensitive details.
Where should I look for setup instructions?
Check the Setup Guides or Support page for guidance relevant to your device. If a step is unclear, mention the guide and the step where you need help when you contact us.
How do I ask about a subscription change or cancellation?
Review the options in My Account and the Refund and Cancellation Policy first. If you still have a question, use the contact option on this page and include your account email and the change you want to discuss.
Should I attach a screenshot of an error?
A screenshot may help explain a visible error or setup step. Before sharing one, remove or obscure any passwords, payment information, personal details, or other sensitive content displayed on the screen.
Ready to Get in Touch?
Use the contact method listed on this page for questions about plans, your account, billing, or setup. Include your name, the email associated with your account if applicable, and a brief description of your question or issue. For device or setup help, include the device model and any error message. Please do not send passwords or payment card details.