Check Your Device Before You Subscribe
Confirm Compatibility for Your Exact Setup
Before choosing a subscription, ask UnitedTV or its authorized reseller to verify your specific device. Share its make and model, software version, and how you plan to connect and watch so they can check the requirements that apply to your setup.
Do not assume a device will work because a similar model does. Rely only on device types and compatibility details confirmed by UnitedTV or its authorized reseller; support may vary by device, software, and setup requirements.
Device Types: Verification Status
Smart TVs — Not yet verified
Streaming devices — Not yet verified
Mobile phones — Not yet verified
Tablets — Not yet verified
Computers — Not yet verified
Set-top boxes — Not yet verified
Before You Subscribe
Check Your Device Setup
Exact Device Model
Find your device’s full model number and compare it with compatibility information confirmed by UnitedTV or an authorized reseller.
Software Version
Check your operating system or firmware version; support may differ between software releases.
Required App or Player
Confirm which app or player, if any, is required for your specific device and whether it can be installed.
Installation Method
Review the confirmed installation steps for your setup before assuming your device is ready to use.
Device Settings
Some setups may require specific permissions or settings. Check the applicable guidance for your model.
Network Requirements
Ask about any confirmed connection or network requirements that apply to your intended setup.
Model Variations
Devices in the same product family may differ. Verify your exact variant rather than relying on a similar model.
Unconfirmed Devices
If your model or software version is not listed in confirmed guidance, contact UnitedTV or an authorized reseller before subscribing.
How to Verify Your Device
1
Find Your Model and Software Version
2
Compare With Confirmed Guidance
3
Ask Before You Subscribe
Device Compatibility Questions
Use confirmed compatibility and setup information to assess your exact device. If a detail is unclear, ask before choosing a subscription.
How do I check whether my device is supported?
Find its exact model and software version, then compare both with compatibility information confirmed by UnitedTV or an authorized reseller. Contact us if you cannot find a match.
Is every model in a supported device family compatible?
Not necessarily. Compatibility may vary by model, variant, software version, and setup. Check your specific device rather than relying on its product family.
Does my operating system version matter?
Yes. App availability and installation steps can depend on your operating system or firmware version. Check the version requirements confirmed for your setup.
Will I need to install an app or player?
That depends on the confirmed setup for your device. Review any required app or player and its installation instructions before subscribing.
Can device settings affect setup?
They may. Follow the confirmed setup guide for your exact device and ask for guidance if a required setting or permission is unclear.
What if my device's compatibility cannot be confirmed?
Do not assume it will work. Send UnitedTV or an authorized reseller your device model, software version, and setup details for review before subscribing.
Phone
Before subscribing, use the Contact page to request a compatibility check for your specific device and setup.
Include your device model, software version, and how you plan to connect. UnitedTV or its authorized reseller can advise on applicable requirements.
Address
Contact details are available on our Contact page. Please use the channels listed there rather than sending device information to an unverified address.
Check Your Setup Before Choosing a Plan
Compatibility can depend on your exact device, software, and setup. Ask UnitedTV or its authorized reseller to confirm the requirements before selecting a subscription.